If you try to log in from an IP address or device that hasn't been used with your account before, APX will block that login for your security and send you an email notification.

What to do: If the login attempt was you, open the email on the same device and network you were using when you tried to log in, then click "Whitelist IP." The request is tied to matching that original device and IP, so clicking the link from a different device or network may not complete the whitelist correctly.

If it wasn't you: Do not click the whitelist link. Contact support@apxlending.com immediately so we can help secure your account.

This is expected any time you log in from a new device, browser, or network, for example, a new phone or a different location than usual, and is a normal part of keeping your account secure.