If you're having trouble logging into your APX Lending account, the most common cause is an issue with your Two-Factor Authentication (2FA). Here's how to troubleshoot and regain access:

 Step 1: Confirm You Have Set Up 2FA

To log into your account, 2FA must be set up using the Google Authenticator app.

If you haven’t set this up yet, please:

• Download the Google Authenticator app from the App Store (iPhone) or Google Play (Android).
• Log into your APX Lending account and scan the QR code presented on the screen.
• Enter the 6-digit code shown in your Authenticator app when prompted.

Need a visual guide? Watch this tutorial.

 Step 2: Ensure the Code is Valid

If you're seeing a "Code Invalid" error:

• Make sure your device's clock is synced correctly. Incorrect time settings can cause code mismatches.
• Always use the latest 6-digit code from your app – they change every 30 seconds.
• Avoid copying older codes or refreshing too slowly.

 Step 3: Still Locked Out?

If you’ve already set up 2FA and are still unable to log in:

• Take a screenshot of the error you're seeing.
• Email our support team at support@apxlending.com with the subject “Login Support – 2FA Issue”.

We’ll verify your identity and guide you through a reset process.

Pro Tip:

For your security, we do not support login without 2FA. If you change devices or uninstall the app, you’ll need to re-set up 2FA using a new QR code.